FAQs

FREQUENTLY ASKED QUESTIONS

INITIAL CONSULTATION

 

THE WINGLESS BIRD offers a free introductory visit whereupon an initial consultation is scheduled in advance to your need for THE WINGLESS BIRD's services. 20 minutes or so is spent getting to know you & your cat{s} & familiarizing myself with your home {within reason} to create an individually-tailored package. This ensures the highest quality of care whilst giving you

complete peace of mind.

Visiting your home enables me to familiarize myself with your cats feeding areas, play areas, sleeping areas, storage spaces, hidey-holes & {if need be} garden.

INITIAL CONSULTATIONS ARE NEVER TAKEN BY PHONE OR EMAIL.

"WHO WILL ENTER MY HOME WHILST I'M AWAY?"

THE WINGLESS BIRD is a personal, singularly-ran cat sitting service. Nobody but myself will have permission to enter your home & care for your cat{s} whilst you are away.

YOU MUST NOTIFY THE WINGLESS BIRD IN ADVANCE IF YOU HAVE GIVEN A NEIGHBOUR, FRIEND OR FAMILY MEMBER PERMISSION TO ENTER YOUR HOME.

KEY COLLECTION

I never expect immediate exchange. I am very flexible & can collect given 48hrs notice to departure.

My clients are also welcome to post their keys, in a discreet envelope, to my personal address

- you will always be notified immediately upon receiving them.

KEYS SHOULD NEVER BE TAGGED WITH YOUR FULL ADDRESS.

ASSIGNED A CODE WITH NO VISIBLE IDENTIFICATION OF YOURS AGAINST THEM

ALL KEYS COLLECTED ARE STORED IN A SAFE LOCATION.

"CAN I KEEP A KEY WITH YOU FOR FUTURE VISITS?"

Yes. 90% of clients are all-year-round regulars, frequently travelling, & call for

THE WINGLESS BIRD services on a regular basis. If you'd like to take the fuss out of re-organising key collection, you may wish to have a key cut that I can store for future callouts.

This comes with the added benefit that if you should ever find yourself locked out or lose your own, you will always have a friendly neighbour with a spare key on hand ♥

DOORS, KEYS & HOUSE ALARMS

Ease of access is always tested upon an initial consultation. Every door has its own character;

the changing of seasons can bring little quirks & therefore require extra attention in one way or another... However, unpredictable locks will not be chanced. Temperamental locks must be fixed & in fully working condition before your departure to prevent any complications.

 KEY RETURNS

UNDER NO CIRCUMSTANCES WILL KEYS EVER BE LEFT INSIDE OR POSTED

INTO YOUR HOUSE ON COMPLETION OF THE WINGLESS BIRD'S SERVICES.

 

It is important for me to know that you have arrived home safely

& reunited with your fluffy loved one{s}.

"MY FLIGHT HAS BEEN DELAYED!" 

Never fear. Upon the final day of visits you will receive a text & email to remind you that visits are due to end. If you should, for any reason, require extra visits please do contact me as soon as your plans have changed. THE WINGLESS BIRD services will continue until they are no longer needed. No additional charges/hidden fees are applied to the standard or holiday rates.

PAYMENT

THE WINGLESS BIRD provides manual & auto online payment options via the onlne client portal & app, using Sweet Spearmint Software + WePay to provide a seamless experience.

 

Clients can make online transactions with their credit or debit card; Visa, Mastercard, American Express or Discover card. Cash-in-hand is also accepted.

info@thewinglessbird.com

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P R O F E S S I O N A L   .   Q U A L I T Y   .   P E R S O N A L   .   A F F O R D A B L E

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Why Use THE WINGLESS BIRD?

  • In your absence, your cat{s} deserve the best personal attention available, & only a knowledgeable, experienced, & professional sitter really knows how to properly take care of your cat whilst you’re away.

  • Cats dislike breaks in their routine or changes to the environment. In-home cat sitting visits, by an experienced professional, minimize the stress your cat{s} would otherwise experience whilst you are away.

  • You never have to impose on a friend, neighbour or relative. You needn’t be concerned about sacrificing regular care, such as administering medications or providing daily grooming, if your friend or relative isn’t qualified or doesn’t have time to tend to these important details.

  • Daily in-home cat sitting visits give you peace of mind. Remember, cats can’t dial 999 in the case of an emergency related to his/her health or the condition of your apartment/home. A lot can happen in 24 hours.

  • THE WINGLESS BIRD further contributes to your security by giving your home a “lived-in” appearance. Mail & parcels are always taken in, specific lights & curtain/blinds rotated on an AM/PM daily visit. Bins are placed back on a Tuesday - same day as they are emptied & left out in the street.

  • Household plants can be watered at no extra charge.

ALL ORIGINAL CONTENT & RIGHTS RESERVED.

BUSINESS HOURS

WEEKDAYS: 6AM-9PM

WEEKENDS: 7AM-9PM

CONSULTATIONS

{BASED ON AVAILABILITY}

Noon 11-2PM Eve 6PM

SERVICES

Dulwich Village SE21

East Dulwich SE22

THE WINGLESS BIRD is a registered professional London pet sitter, based in East Dulwich, providing home visits, as a stress-free alternative to catteries. Feline First Aid certified & DBS checked, with a higher education in feline behaviour. England, United Kingdom.

TWB East Dulwich Pet Sitter
TWB East Dulwich Pet Sitter

EST. 2011 EAST DULWICH

 ©2011-2022 THE WINGLESS BIRD EAST DULWICH CAT SITTER