P R O F E S S I O N A L . Q U A L I T Y . P E R S O N A L . A F F O R D A B L E
FAQs
FREQUENTLY ASKED QUESTIONS
INITIAL CONSULTATION
THE WINGLESS BIRD offers a free introductory visit whereupon an initial consultation is scheduled in advance to your need for THE WINGLESS BIRD's services. 20 minutes or so is spent getting to know you & your cat{s} & familiarising ourselves with your home {within reason} to create an individually-tailored package. This ensures the highest quality of care whilst giving you
complete peace of mind.
Visiting your home enables us to familiarise ourselves with your cats feeding areas, play areas, sleeping areas, storage spaces, hidey-holes & {if need be} garden.
INITIAL CONSULTATIONS ARE NEVER TAKEN BY PHONE OR EMAIL.
"WHO WILL ENTER MY HOME WHILST I'M AWAY?"
THE WINGLESS BIRD is made up of a very small & personal team. Nobody but your assigned sitter will have permission to enter your home & care for your cat{s} whilst you are away.
YOU MUST NOTIFY THE WINGLESS BIRD IN ADVANCE IF YOU HAVE GIVEN A NEIGHBOUR, FRIEND OR FAMILY MEMBER PERMISSION TO ENTER YOUR HOME.
KEY COLLECTION
We never expect immediate exchange. Keys can be collected given 72hrs notice to departure.
Clients are always welcome to post their keys, in a discreet envelope, to our personal address
- you will always be notified immediately upon receiving them.
KEYS SHOULD NEVER BE TAGGED WITH YOUR FULL ADDRESS.
ASSIGNED A CODE WITH NO VISIBLE IDENTIFICATION OF YOURS AGAINST THEM
ALL KEYS COLLECTED ARE STORED IN A SAFE LOCATION.
"CAN I KEEP A KEY WITH YOU FOR FUTURE VISITS?"
Yes. 90% of our clients are all-year-round regulars, frequently travelling, & call for
THE WINGLESS BIRDs services on a regular basis. If you'd like to take the fuss out of re-organising key collection, you may wish to have a key cut that can be stored for future callouts.
This comes with the added benefit that if you should ever find yourself locked out or lose your own, you will always have a friendly neighbour with a spare key on hand ♥
DOORS, KEYS & HOUSE ALARMS
Ease of access is always tested upon an initial consultation. Every door has its own character;
the changing of seasons can bring little quirks & therefore require extra attention in one way or another... However, Temperamental locks must be fixed & in fully working condition before your departure to prevent any complications.
KEY RETURNS
UNDER NO CIRCUMSTANCES WILL KEYS EVER BE LEFT INSIDE OR POSTED
INTO YOUR HOUSE ON COMPLETION OF THE WINGLESS BIRD'S SERVICES.
It is important for TWB to know that you have arrived home safely
& reunited with your little house lion{s}!
"MY FLIGHT HAS BEEN DELAYED!"
Fear not! Upon the final day of visits you will receive a text & email to remind you that visits are due to end. If you should, for any reason, require extra visits please do contact us as soon as your plans have changed. THE WINGLESS BIRD services will continue until they are no longer needed. No additional charges/hidden fees are applied to the standard or holiday rates.
PAYMENT
THE WINGLESS BIRD provides manual & automated online payment options via our client portal & app, using Sweet Spearmint Software + WePay to provide a seamless & safe experience.
Clients can make online transactions with their credit or debit card; Visa, Mastercard, American Express or Discover card. Cash-in-hand is no longer accepted.
Why Use THE WINGLESS BIRD?
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In your absence, your cat{s} deserve the best personal attention available, & only a knowledgeable, experienced, & professional sitter really knows how to properly take care of your cat whilst you’re away.
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Cats dislike breaks in their routine or changes to the environment. In-home cat sitting visits, by an experienced professional, minimize the stress your cat{s} would otherwise experience whilst you are away.
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You never have to impose on a friend, neighbour or relative. You needn’t be concerned about sacrificing regular care, such as administering medications or providing daily grooming, if your friend or relative isn’t qualified or doesn’t have time to tend to these important details.
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Daily in-home cat sitting visits give you peace of mind. Remember, cats can’t dial 999 in the case of an emergency related to his/her health or the condition of your apartment/home. A lot can happen in 24 hours.
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THE WINGLESS BIRD further contributes to your security by giving your home a “lived-in” appearance. Mail & parcels are always taken in, specific lights & curtain/blinds rotated on an AM/PM daily visit. Bins are placed back on a Tuesday - same day as they are emptied & left out in the street.
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Household plants can be watered at no extra charge.
ALL ORIGINAL CONTENT & RIGHTS RESERVED.
BUSINESS HOURS
WEEKDAYS: 6AM-9PM
WEEKENDS: 7AM-9PM
CONSULTATIONS
{BASED ON AVAILABILITY}
Noon 11-2PM Eve 6PM
SE21, SE22, SE23
SE24, SE15, SE26
THE WINGLESS BIRD is a registered professional London pet sitter, based in East Dulwich, providing home visits, as a stress-free alternative to catteries. Feline First Aid, Fear-Free & CPPS certified, with a higher education in feline behaviour. England, United Kingdom.
