FAQs

FREQUENTLY ASKED QUESTIONS

INITIAL CONSULTATION

 

THE WINGLESS BIRD offers a free introductory visit whereupon an initial consultation is scheduled in advance to your need for THE WINGLESS BIRD's services. 20 minutes or so is spent getting to know you & your cat{s} & familiarizing myself with your home {within reason} to create an individually-tailored package. This ensures the highest quality of care whilst giving you

complete peace of mind.

Visiting your home enables me to familiarize myself with your cats feeding areas, play areas, sleeping areas, storage spaces, hidey-holes & {if need be} garden.

INITIAL CONSULTATIONS ARE NEVER TAKEN BY PHONE OR EMAIL.

"WHO WILL ENTER MY HOME WHILST I'M AWAY?"

THE WINGLESS BIRD is a personal, singularly-ran cat sitting service. Nobody but myself will have permission to enter your home & care for your cat{s} whilst you are away.

YOU MUST NOTIFY THE WINGLESS BIRD IN ADVANCE IF YOU HAVE GIVEN A NEIGHBOUR, FRIEND OR FAMILY MEMBER PERMISSION TO ENTER YOUR HOME.

KEY COLLECTION

Whilst many of my clients like to hand me a spare set of keys on the initial consultation,

I never expect immediate exchange. I am very flexible & can collect given 48hrs notice to departure.

My clients are also welcome to post their keys, in a discreet envelope, to my personal address

- you will always be notified immediately upon receiving them.

KEYS SHOULD NEVER BE TAGGED WITH YOUR FULL ADDRESS.

ASSIGNED A CODE WITH NO VISIBLE IDENTIFICATION OF YOURS AGAINST THEM

ALL KEYS COLLECTED ARE STORED IN A SAFE LOCATION.

"CAN I KEEP A KEY WITH YOU FOR FUTURE VISITS?"

Yes. 90% of clients are all-year-round regulars, frequently travelling, & call for

THE WINGLESS BIRD services on a regular basis. If you'd like to take the fuss out of re-organising key collection, you may wish to have a key cut that I can store for future callouts.

This comes with the added benefit that if you should ever find yourself locked out or lose your own, you will always have a friendly neighbour with a spare key on hand ♥

DOORS, KEYS & HOUSE ALARMS

Ease of access is always tested upon an initial consultation. Every door has its own character; the changing of seasons can bring little quirks & therefore require extra attention in one way or another... However, a lock that has you suspiciously standing on your front porch for a lengthy period of time should ideally be fixed before you leave to prevent any complications.

KEY RETURNS

UNDER NO CIRCUMSTANCES WILL KEYS EVER BE LEFT INSIDE OR POSTED

INTO YOUR HOUSE ON COMPLETION OF THE WINGLESS BIRD'S SERVICES.

 

It is important for me to know that you have arrived home safely

& reunited with your fluffy loved one{s}.

"MY FLIGHT HAS BEEN DELAYED!"

Never fear. Upon the final day of visits you will receive a text & email to remind you that visits are due to end. If you should, for any reason, require extra visits please do contact me as soon as your plans have changed. THE WINGLESS BIRD services will continue until they are no longer needed. No additional charges/hidden fees are applied to the standard or holiday rates.

PAYMENT

Cash-in-hand remains to be the most popular method of payment. I also accept online transfers.

info@thewinglessbird.com

P R O F E S S I O N A L   .   Q U A L I T Y   .   P E R S O N A L   .   A F F O R D A B L E

EST. 2011 EAST DULWICH

 ©2011-2022 THE WINGLESS BIRD EAST DULWICH CAT SITTING

ALL ORIGINAL CONTENT & RIGHTS RESERVED.

 

 

THE WINGLESS BIRD IS A PROFESSIONAL LONDON PET SITTER, BASED IN EAST DULWICH, SERVING SE22 HOME VISITS FOR SMALL ANIMALS, WITH A HIGHER EDUCATION IN FELINE BEHAVIOUR & HEALTH CARE.