AVAILABLE

1st July 2020

​As businesses in East Dulwich, & all across London, begin reopening their doors to the public

THE WINGLESS BIRD is committed to doing so as safely & responsibly as possible.

 

The ways in which we interact with one another & our clients has significantly changed.

As a result, certain policies & procedures have been modified, & new requirements introduced

to ensure we are adhering to health & safety guidelines & complying with local law.

{To ensure that you & your little lion's safety is always kept at the forefront,

here are a few changes you can expect to see from THE WINGLESS BIRD.}

SPARKLES!


Not much has changed here! The Wingless Bird has always incorporated light cleaning on each kitty visit - equipped with hand sanitiser! Retracing steps with the addition of sterilising door pulls & handles will be practiced. A record will also be kept for review & peace of mind.




DISTANCE


Maintaining a safe social distance of 2m with pet parents {& whoever may have permission inside your home whilst you're away ie. relatives, cleaners} during initial consultations, pickups & drop-offs. Hugs & handshakes are off the menu! #sadface




PROTECT


Disposable face masks will be worn whenever in contact with a pet parent {or whoever may have permission inside your home whilst you're away ie. relatives or cleaners} during consultations, pickups & drop-offs. Disposable gloves will be worn whenever necessary.




CASHLESS


The Wingless Bird is not accepting cash payments right now. Please refer to the online invoice, sent out automatically on the day of your arrival. *Exceptions may apply if, for any reason, you cannot access your online bank account. In this case, it is advised to place cash into a sealed envelope.





Q&A

PAST & FUTURE SAFEGUARDING

My trip has been cancelled due to Covid-19, how do I cancel my booking?


Please email info@thewinglessbird.com or text 07715288964. As always, there is never a cancellation fee.




Is The Wingless Bird in service & can I make a booking?


The Wingless Bird has been working within its right to continue as an essential service for the health & general wellbeing of animals. However, in an effort to protect my clients, community, friends & family, service has been limited to emergency cases, such as the following; - abroad during lockdown - hospitalised owners - & key NHS workers who may be unable to provide the very bare essentials for their pets. If you believe your situation to be an emergency, live within the catchment of my pet sitting services {East Dulwich SE22, Dulwich Village SE21} for cats &/or small animals, please do not hesitate to reach out to me. Initial consultations will resume July 1st 2020.




Can my cat catch & transmit Covid-19?


Good news! Current advice, provided by the WHO & BVA, suggests there is no evidence that pets can be a source of infection or become sick from Covid-19. The Wingless Bird uses the most reliable sources & encourages feline lovers to do the same by following the World Health Organisation, Centers for Disease Control & Prevention, & the British Veterinary Association. Check out Vet Q&A: Can pets catch Coronavirus? by PDSA




Can I still contact The Wingless Bird for helpful advice & support from home?


Absolutely! Please know that, in spite of these current events, I remain dedicated to helping you however I can. Whether you have questions concerning your little lion's health, wellbeing & dietary needs, a change in routine or implementing one that helps you to work peacefully from home {& get the uninterrupted sleep you are desperately crying out for!}, looking for recommendations on cool new gadgets to keep them entertained, want to share their daily activities through pictures or simply looking for someone to talk to, I am always here for you. Reach out to me via email, Direct Message me on Instagram or text me via whatsapp at any time, & I'll be sure to take part in any conversations you wish to have!




How can I support The Wingless Bird as a small, local & independant business?


Many local businesses are in a financial free fall due to the Covid-19 outbreak, & the professional pet sitting & dog walking industry is no exception. The Wingless Bird relies on clients who travel, as well as clients who don't work from home, within a small catchment from East Dulwich, London SE22. The travel bans & orders to work from home are affecting us greatly. While supporting many of the wonderful food-related local establishments that are working hard to service us, remaining compliant with the health & safety guidelines, please consider supporting us during these challenging times too. How can you help? You can interact with me on my social media accounts by liking, following, subscribing, tagging your friends & sharing your experiences with The Wingless Bird! Leave a review on local East Dulwich / West Dulwich forums, Google & Facebook. You can also leave a review via email, if you'd prefer to remain anonymous {I'll use initials} to be featured on www.TheWinglessBird.com, in an Instagram post or story! Your kindness never goes unnoticed, as each action is rewarded with a £5 discount, for both regular clients & new!




Help! My cat is injured/unwell & requires emergency treatment!...


The London Animal Hospital 7 Kenbury St, Camberwell London SE5 9BS Contact No. 0203 816 1010 South London Emergency Veterinary Clinic 23 Streatham High Rd London SW16 1EX Contact No. 0208 677 0976 Blue Cross Victoria Animal Hospital Sheppard House, 1-5 High Street London SW1V 1QQ Contact No. 0300 777 1890 Under the Veterinary Practice Act 2005, Veterinary Surgeons must, by law, provide a 24hr emergency cover. This information can either be found by visiting your registered vet's official website &/or they should be able to redirect you by phone. Please look to the above 24hr emergency clinics & call in advance to let them know you are on your way. These clinics are open to emergencies during the Covid-19 pandemic. If you are in self-isolation & unable to transport your poorly/injured pet, please contact me, where along with the Goose Green Mutual Aid, we can make an arrangement to travel for you.





EST. 2011 EAST DULWICH

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